Comparing Internet Plans for Your New Home

Your internet plan is one of the most important things to organise when moving home — and one that catches people off guard with its lead times. Here's how to compare and get connected efficiently.

Step 1: Check what technology is available at your new address

Before comparing plans, you need to know what type of connection is available. Enter your new address into the nbn address checker at nbn.com.au. You'll see one of:

• nbn available: You can connect to the existing nbn infrastructure immediately
• nbn serviceable, not connected: nbn passes your property but a new connection must be ordered
• nbn build pending: nbn hasn't reached your area yet — consider alternatives
• Not in footprint: nbn won't be built to your address — use fixed wireless or satellite

Choosing an nbn plan at your new address

Moving is the perfect time to switch providers — there's no overlap period to manage and you're setting up a brand new account. Compare plans at your new address rather than automatically renewing with your existing provider.

What to compare

• Monthly price including any modem cost
• Speed tier and typical evening speed (check the critical information summary)
• Data limits (most plans are unlimited, but check)
• Contract length — month-to-month vs 12-month
• Connection lead time — ask specifically for your new address

5G home internet as an alternative

If strong 5G coverage is available at your new address, 5G home wireless internet is worth comparing against nbn. It often offers:

• Same-day or next-day setup (no technician required)
• Competitive speeds in well-covered areas
• No fixed-term contracts in some cases

Check 5G coverage at your new address using Telstra's, Optus's or Vodafone's coverage checkers. If all three show strong 5G coverage, a 5G home wireless plan is a genuine nbn alternative to consider.

Getting internet connected quickly when you move

1. Book early: Place your connection order at least 3–4 weeks before move-in day
2. Have a backup: Purchase a prepaid 4G/5G data SIM as a backup for the first days
3. Confirm technology type: Ask your new provider what technology is at your address so you have the right modem ready
4. Note any technician requirements: If a tech visit is needed, be available during the appointment window
5. Test on connection day: Run a speed test immediately after connection — if speeds are significantly below expectations, report it within the first 30 days (many providers have speed guarantee policies)

Frequently asked questions